New Patients & Appointments

Appointments

The Practice operates a variety of 10 minute appointments as recommended by the Government and Hartlepool Primary Care Trust. Your chosen site can be contacted as follows:

On the day appointments - available morning and afternoon. These can only be booked on the day of the appointment and are bookable from 8.30am each weekday by contacting a site of your choice.

Advance booking - up to six weeks in advance.

Emergency appointments - Urgent medical problems that cannot wait until the next day. Sick notes will not be issued during an emergency appointment.

We also offer late afternoon appointments for those patients who are in full time employment and for those who have children in full time education. Please therefore bear this in mind when arranging an appointment if these circumstances do not apply to yourself.

Appointment Availability
This Practice offers ten-minute appointments for routine matters. We aim to offer you an appointment with a Healthcare professional within 24 hours and a GP within 48 hour

New Patients
When you join the Practice you will be required to attend a new patient appointment. This is to enable us to obtain your medical information.

You can see the doctor of your choice provided that he/she is available. We would like you to see the same doctor for the same problem if you can. If you cannot see your preferred doctor, you may make an appointment to see any doctor.

Extended Hours
The practice offers late evening surgeries at Site 1 (three evenings per week) as well as offering Saturday morning at Site 2.

This system offers improved access for patients, a lower rate of missed appointments (DNA’s) and less time spent in the waiting room for emergency appointments

Please make appointments and keep them. If you cannot keep them, please let us know, a missed appointment is a wasted appointment. You can make an appointment by phoning or calling at the surgery during opening times.

If you need to speak to a doctor or would like some advice over the telephone, please contact the site of your choice and your call will be returned.

Home Visits
Requests for home visits should be made before 10:00am on the same day, you may call either site to request a home visit

You will ONLY be visited by a doctor if the doctor agrees that it is necessary. The Doctor may decide that your problem could be attended to at the surgery. In this case, you will only be seen if you come to surgery. Doctors do not have to visit at home unless there is a medical need. If you cannot telephone yourself, the person telephoning for you must know the details of your symptoms. Lack of transport is not a reason for a home visit.

Back To Top ↑

APPOINTMENTS

• Prescription & Pharmacists
• Emergency Contacts
• General Information
• Training Research & Audit
• Complaints & Patient Confidentiality
• Patient Participation Group