On behalf of Hartlepool the GP Federation is offering Extended Access appointments from 1st October 2022. 

These accessible appointments are with local GP’s and other healthcare professionals every evening and weekend. 

Opening times:

• Monday to Friday - 6.30pm to 9pm
• Saturday - 9am - 5.00pm
• Sunday - 9am - 13.00pm 

Their location is Chadwick Practice, One Life Centre, Park Road, Hartlepool TS24 7PW

You can access an appointment with a nurse or GP, as well as healthcare assistants who can help with health checks, weight management or dressings. 

If an appointment outside of traditional surgery hours would benefit you or someone you care for, please book via your practice.

NHS 111

If you need medical help fast, but it’s not a life-threatening situation, you can call NHS 111, this service is free from landlines and mobiles. When you call 111, a trained adviser will ask you questions to find out what’s wrong, give you medical advice and direct you to someone who can help you, like an out-of-hour doctor or a community nurse.

If the adviser thinks your condition is more serious, they will direct you to hospital or send an ambulance. If you don’t speak English, tell the adviser what language you want to speak and they will get an interpreter. You can call 111 anytime of the day.

Call 111 if you need medical help fast, but it’s not life-threatening – for example if you:

• Think you need to go to hospital
• Don’t know who to call for medical help
• Don’t have a GP to call
• Need medical advice or reassurance about what to do next.

For health needs that are not urgent, you should call your GP.

Call 999

999 is an emergency service that should only be used when people are badly injured or show the symptoms of critical illness.

If you think a patient is suffering from one of the following you must dial 999:

• Heart attack
• Sudden unexplained shortness of breath
• Heavy bleeding
• Unconsciousness (even if the patient has regained consciousness)
• Traumatic back/spinal/neck pain

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

Your local pharmacist will be able to give you free health advice at any time – you don’t need an appointment.

The Pharmacist is also able to issue emergency medications until you are able to see your own doctor. Many pharmacies operate extended hours on a rota basis.

Integrated urgent care services are provided in Stockton and Hartlepool for illness and minor injuries. If you are unwell and need to use the service we advise that you book an appointment first by calling NHS 111. If you have a minor injury please walk into the centres.  

Hartlepool’s walk-in centre is at University Hospital of Hartlepool, Holdforth Road Hartlepool, TS24 9AH. Stockton’s is at University Hospital of North Tees, Hardwick Rd, Stockton TS19 8PE

A&E is an emergency service that should only be used when people are badly injured or show the symptoms of critical illness.

Teesside’s A&E departments are at University Hospital of North Tees, Hardwick Rd, Stockton TS19 8PE and James Cook University Hospital, Marton Rd, Middlesbrough, TS4 3BW.

A&E is not for minor injuries such as small bumps and cuts or minor illnesses such as coughs, flu and earache or for illnesses which you have had for a number of days.